Frequently Asked Questions
Shipping
All shipping includes tracking (where provided by the country)
Domestic U.S. (Flat rate)
Canada (Flat rate to 13 Provinces)
USPS First Class International, flat rate
Australia, Japan, the United Kingdom, Republic of Ireland, France and Spain
USPS First Class International. I use ShipStation and you will be charged the exact rate that I am charged - no additional service fee. Unfortunately, it is not supported by my internet shipping cart so I use a separate service. Shipping fees do not include VAT, custom taxes, or duties.
Here is what will happen:
Tracking is included in countries that provide it.
Billing address and shipping address must be from the same country.
I will provide customs declarations.
Domestic U.S. (Flat rate)
- USPS First Class for 1 - 4 Kits Flat Rate - $4.00 per order
- USPS First Class for 5-20 Kits Flat Rate - $4.50 per order
- USPS Priority for 21 or more Kits Flat Rate - $9 per order
- Large orders and wholesale please contact for price before paying and I will send a separate invoice for the shipping
Canada (Flat rate to 13 Provinces)
USPS First Class International, flat rate
- 1 kits to 10 kits - $15
- 11 kits to 40 kits - $22
- 41 kits or more - $33
- Large orders and wholesale please contact for price before paying and I will send a separate invoice for the shipping
Australia, Japan, the United Kingdom, Republic of Ireland, France and Spain
USPS First Class International. I use ShipStation and you will be charged the exact rate that I am charged - no additional service fee. Unfortunately, it is not supported by my internet shipping cart so I use a separate service. Shipping fees do not include VAT, custom taxes, or duties.
Here is what will happen:
- You will be charged a shipping deposit of $25 at checkout
- I will determine the exact shipping charges and email you for your approval
- If the exact amount is more than $25, I will send you an invoice for the additional amount
- If the exact amount is less than $25, I will process a refund to you for the difference
- You may cancel your order for a full refund at this point
- Once I have your emailed approval and you have paid your extra invoice if necessary, I will ship your package
Tracking is included in countries that provide it.
Billing address and shipping address must be from the same country.
I will provide customs declarations.
International Sales
Card payment acceptance with Square, the processing company I use, is currently available for cards from the US, Canada, Australia, Japan, the United Kingdom, Republic of Ireland, France and Spain. They currently don’t support payment card processing outside of these countries or in U.S. territories such as Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and Northern Mariana Islands.
V.A.T., custom fees, and other duties - You will be responsible for any additional taxes or custom fees, duties, or VAT levied by your country. The shipper will collect these upon delivery. V.A.T. is typically 20%, depending on the EU country.
- If you experience issues processing an internationally-issued card, please contact the company that issued your credit card.
- Cardholders may be charged for currency conversion by their card issuer since payments must be processed in US dollars.
- I will provide customs forms but you will be responsible for any additional taxes or fees levied by your country.
- Billing address and shipping address must be from the same country.
V.A.T., custom fees, and other duties - You will be responsible for any additional taxes or custom fees, duties, or VAT levied by your country. The shipper will collect these upon delivery. V.A.T. is typically 20%, depending on the EU country.
Returns
- Each shipment is carefully wrapped and lovingly placed in a padded envelope or shipping box. If your goodies arrive with a broken or missing piece, please let me know and I will replace it right away.
- If you are not completely delighted with your purchase, please return it unassembled within 30 days of arrival at your door and I will refund your money. Contact me before you ship it back at minietchers@gmail.com so that I know to expect it.
- Refunds cannot be accepted for international orders due to the high cost of shipping
Sales Tax
I live in Georgia in the United States and am required by law to collect sales tax for sales to those who live within my county and also, state. As a shopper, I like knowing that the price I see in a catalog is the price I'm paying, so I have made the decision to pay the Georgia sales tax myself. You will not see anything added at checkout other than shipping.
Contact Karen
Shellie was in Utah but my new location is in Marietta, Georgia, just outside of Atlanta. You can email me at minietchers@gmail.com or call me at 678-439-6360. I may be on the phone or playing with the dogs so be sure to leave a message!
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